Getting Robocalls About Something That Isn't Even Yours? You May Have a Legal Claim

Imagine this: every morning, your phone rings. It's the same automated message, from the same company, about the same issue — an issue that has nothing to do with you. Maybe it says your "business" is showing as closed on an app. Maybe it's a payment reminder for an account that isn't yours. You don't run a business. You don't owe anyone money. But the calls keep coming anyway.

So you do the right thing. You call the company. You explain the mistake. Maybe you even get an email confirming that the calls will stop.

And then, the very next morning, the phone rings again.

If this sounds familiar, you're not imagining it, and you're not powerless. This exact pattern — a large company's automated systems calling the wrong person, over and over, even after being told to stop — is one of the more common and most actionable consumer protection issues we see.

Why Do the Calls Keep Coming, Even After You've Asked Them to Stop?

Most major companies don't make these calls one at a time through a live person. They use autodialers and prerecorded or artificial voice messages to reach thousands of numbers at once. A customer service agent telling you "I've fixed it" or emailing you a confirmation often only updates one system — while the automated dialing queue that's actually placing the calls runs separately and keeps right on calling.

That's a problem with how the company built its systems. It is not your problem to solve, and the law doesn't treat it as your problem either.

The Law That Protects You: The TCPA

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, restricts companies from making autodialed or prerecorded-voice calls to your phone without your prior express consent. Two things make this law especially useful if you're in this situation:

• You can revoke consent at any time — verbally or in writing — even if you gave it (or someone else gave it) in the past.
• Once a company is on notice that consent has been revoked, every additional automated call can be a separate violation. It doesn't matter whether the call is about a real debt, a delivery app glitch, a survey, or a wrong number. If it's an automated or prerecorded call made without valid consent, it counts.

Each violation can carry statutory damages of $500 per call, increasing up to $1,500 per call if the violation is knowing or willful — and continuing to call after a customer has asked the company to stop, especially in writing, is exactly the kind of fact pattern that can support a willfulness argument.

What Makes a Case Like This "Actionable"

Not every annoying call is a lawsuit. But a few specific facts turn frustration into a real legal claim:

1. You revoked consent or asked the calls to stop — ideally in writing (an email, a letter, a chat transcript), but a clear verbal request can count too.
2. The company kept calling anyway, using an autodialer or a prerecorded/artificial voice message.
3. You have some way to document it — call logs, screenshots of caller ID, voicemail recordings, or saved emails.

If a company specifically confirmed in writing that the calls would stop, and the calls continued, that confirmation becomes powerful evidence. It shows the company knew about the problem and didn't fix it.

What to Do If This Is Happening to You

• Don't delete anything. Save every email, text, and letter — especially any confirmation that the calls would stop.
• Start a call log. Note the date, time, and number for every call going forward, even if it feels repetitive.
• Put your request in writing if you haven't already, and keep a copy or send it in a way that creates a record (email, certified mail).
• Don't assume "they said they fixed it" means it's handled. Keep documenting until the calls actually stop.
• Talk to a consumer protection attorney before deciding there's nothing to be done. These claims are often misunderstood as "just annoying" when they're actually worth real money.

You're Not Alone in This

This pattern shows up constantly with delivery apps, rideshare platforms, banks, and large service companies — basically any business that relies heavily on automated systems to reach customers at scale. The technology that makes these companies efficient is the same technology that makes mistakes like this so widespread.

If a company won't stop robocalling you — especially after telling you they would — you may be entitled to compensation, and you don't have to figure out the next step alone.

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If you think you may have a case, Consumer Rights Law, PLLC offers free consultations and works on contingency — you pay nothing unless we win. Call (786) 360-7697 or visit consumerrights.law.

Consumer Rights Law, PLLC — Prior results do not guarantee similar outcomes. This content is for informational purposes only and does not constitute legal advice or create an attorney-client relationship.